Money Back Guarantee

If you don't pass, you don't pay.

There is no risk to you! The effectiveness of our study tools allows us to stand behind them with our no-hassle money back guarantee.

In the unlikely event that you invest in one of our interactive learning programs (that includes the money back guarantee) and you do not pass the exam, there are only three criteria required for a refund.

Money Back Criteria

Wrote exam in subscription time period*

Your subscription time period is located in your order and in your account as "due date".
*This does not include extensions.

Failed exam and wish to terminate access

After terminating access, you will no longer have access to the study tools.

Submit request within 5 calendar days of writing exam

Ensure that you submit the Money Back Request within the specified time period.

When you request a refund you are essentially returning the product; doing so means that you must stop using the tools. Accessing the tools after you have submitted a refund request voids the guarantee.

If your package includes a printed study guide, the upgrade cost of the printed guide and shipping and handling are not covered by the money back guarantee. If your refund request is approved, the upgrade cost of the printed study guide, plus S&H, plus tax will be deducted from your order payment refund. You retain the study guide, and it is not returned. Not all subscriptions include the money back guarantee; please check that your subscription does before submitting your refund request.

View FAQs

Money Back Request

Please fill out the form provided below to initiate your refund request. Before proceeding, confirm that your product comes with a Money Back Guarantee and ensure that you meet the three necessary criteria for eligibility.

Name(Required)
Billing Address(Required)
Drop files here or
Max. file size: 25 MB.
    You have to provide proof of failure. Please upload a PDF, screen-shot, image or scan of your fail letter.
    You must agree to the following:(Required)
    If you do not meet all three (3) conditions above, and/or you did not use the proper course study tools for your exam, you will not qualify for the money back guarantee. There are no exceptions. Your exam transcript is available in your student access at the course/exam provider, usually within 3 days. By clicking "Yes, I understand and agree," you expressly confirm your understanding that if your refund request is approved, you lose access to the online study tools as you are essentially returning the product. You also understand that after you submit this refund request, you must not access the study tools course, or it will void your refund request.

    We have answers to your frequently asked questions

    Fortunately, we do not have to issue many refunds because our students enjoy a very high success rate on their exams. But, for the few who are unsuccessful, our three conditions are very simple. The FAQs below further explain how to qualify and request your refund, if required.
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    IMPORTANT: YOU DO NOT HAVE TO REQUEST A REFUND BECAUSE YOU FAILED YOUR EXAM. WE ARE HERE TO MAKE SURE YOU PASS! WHILE WE WILL REACH OUT TO YOU TO DISCUSS YOUR OPTIONS AND VERIFY YOUR MONEY BACK REQUEST, YOU CAN CONTACT US DIRECTLY AND TALK TO OUR EXPERIENCED SUPPORT STAFF, OR ONE OF OUR PROFESSIONAL AND QUALIFIED TRAINERS, FOR THE BEST ADVICE ON YOUR NEXT EXAM ATTEMPT. WE WANT TO BE PART OF YOUR SUCCESS!