End User License Agreement (EULA)

Each of the Services included is described more fully on our web portal. You must read, agree with and accept all of the terms and conditions contained in this Agreement. By using the Services, you acknowledge that you have agreed to this Agreement and that you are a student and subscriber of the Services directly with SeeWhy, regardless of how you were referred or where your link to SeeWhy originated.

This Agreement applies in addition to the any Subscriber Agreement and any other agreement to which you have entered into with SeeWhy to your use of the Services.

This single-user subscription licence is for your sole personal use and access, sharing is not permitted, and you cannot transfer or assign your subscription to anyone else under any circumstances. Activity that is indicative of subscription sharing is flagged and your subscription may be immediately terminated without refund.  Factors include (but are not limited to): individual activity attempts, simultaneous logins (logins occurring at the same time from different devices), and fluctuating quiz scores.

As trainers, we understand that a student may wish to complete a module as many as 5 or 10 times, although in many cases, once or twice is sufficient. However, to accommodate varying study styles, each individual subscription allows for a maximum of 25 attempts on any single activity. If this threshold is met on even a single test, your subscription automatically expires (without exception) and without refund. Should you feel you need additional attempts, you would be required to purchase another subscription.

End User License Agreement (EULA)

By proceeding with your purchase, you acknowledge that you have read, understood, and agree to be bound by the terms of this End User Licence Agreement.

1. Licence Grant and Permitted Use

SeeWhy grants you a limited, non-exclusive, non-transferable, and non-sublicensable licence to access and use the SeeWhy Learning services, including all course materials, software, and related content (the "Services"), for your personal use only, for the duration of your subscription.

This is a single-user licence. You may not share, transfer, assign, or otherwise permit any other person to access or use your account or subscription under any circumstances.

2. Account Use and Subscription Sharing

Your account is intended for your individual use only. The system uses monitoring tools and algorithms to detect activity indicative of account sharing, including but not limited to:

• Simultaneous logins from multiple devices
• Excessive or irregular activity patterns
• Fluctuating or inconsistent performance results

If SeeWhy determines, in its sole discretion, that your account is being shared or misused, your access may be suspended or terminated immediately without refund.

3. Activity Limits

Each subscription includes a maximum of 25 attempts per individual activity (including quizzes, tests, or similar components).

If you exceed this limit on any single activity, your subscription will automatically expire without exception. Additional access requires the purchase of a new subscription.

4. Subscription Term and Expiry

Your access is valid for the subscription period specified at the time of purchase or as otherwise communicated to you. Your account will display your subscription expiry (due) date.

Your subscription period is independent of any external course provider or exam timelines.

5. Fees and Refunds

All fees are payable as indicated at checkout.

If your purchase includes a money-back guarantee, you must submit your official exam failure notice in PDF format through the designated SeeWhy submission process within 5 days of your exam attempt.

Refunds, if applicable, apply only to eligible online study tools and do not include printed materials or shipping costs. Full terms are available on the SeeWhy website.

6. Intellectual Property

All content within the Services, including course materials, videos, questions, and software, is owned by SeeWhy or its licensors and is protected by copyright and other intellectual property laws.

You are granted a right to use the Services only. You do not acquire any ownership rights.

You may not:

• Copy, reproduce, distribute, or share any content
• Modify, adapt, translate, or create derivative works
• Reverse engineer, decompile, or disassemble any part of the Services
• Use the Services for any commercial purpose

7. Prohibited Conduct

You agree not to:

• Provide access to unauthorized users
• Use unauthorized licence codes
• Attempt to bypass or interfere with system security
• Use the Services for any unlawful purpose

8. Learning Data and Privacy

Your account information and learning-related data, including but not limited to your name, email address, identifiers, activity, progress, attempts, scores, completion status, and login activity ("Learning Data"), may be collected, used, stored, and processed by SeeWhy.

Where your access is provided through or associated with a sponsoring organization (such as an employer or partner), your Learning Data may be shared with that organization and its authorized representatives through a learner-progress dashboard.

This dashboard may include personal identifiers and performance data and may be hosted on systems separate from the primary learning platform.

By accepting this Agreement, you consent to the collection, use, disclosure, and processing of your Learning Data as described above.

9. Suspension and Termination

SeeWhy may suspend or terminate your access immediately, without refund, if:

• You breach any term of this Agreement
• You fail to make required payments
• You engage in fraudulent, unlawful, or abusive activity
• Your use poses a security or operational risk
• Required by law or regulatory obligation

Termination does not limit SeeWhy's right to pursue additional remedies.

10. Service Availability

The Services are provided on an "as is" and "as available" basis. SeeWhy does not guarantee uninterrupted or error-free operation.

Access may be suspended due to maintenance, system updates, outages, or other events beyond SeeWhy's control.

SeeWhy is not responsible for any loss, damage, or interruption resulting from such events.

11. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, SeeWhy disclaims all warranties, express or implied, including fitness for a particular purpose.

SeeWhy shall not be liable for any direct, indirect, incidental, or consequential damages, including loss of data, profits, or time, arising from your use of or inability to use the Services.

12. Modifications

SeeWhy may update or modify this Agreement at any time by posting a revised version. Continued use of the Services constitutes acceptance of the updated terms.

13. General Terms

This Agreement does not create any partnership, joint venture, or agency relationship.

If any provision is found to be unenforceable, the remaining provisions will remain in effect.

This Agreement is governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

If you have any questions, please email [email protected].