Please read the information below BEFORE submitting the money back request form at the end of this page.
There is no risk to you! The effectiveness of our study tools allows us to stand behind them with our no-hassle money back guarantee. In the unlikely event that you invest in one of our interactive learning programs and do not pass the exam, there are only three criteria required for a refund.
- Your exam attempt must have taken place during your paid subscription period with SeeWhy Learning (varies from course to course).
- You must have ordered the correct SeeWhy Learning study tools for your course.
- Send us a copy of the official failure notice (see #8 below) using the money back request form below within ten (10) days of writing your exam.
Our guarantee is that simple. If you don't pass, you don't pay. Period!
NOTE: The printed version of the study guide is not covered by the money back guarantee. If your refund request is approved $30 plus tax will be deducted from your order payment to cover this cost. You retain the study guide and it is not returned.
For further clarification, please read these FAQs about our Money Back Guarantee.
Fortunately, we do not have to issue many refunds because our students enjoy a very high success rate on their exams. But, for the few who are unsuccessful, our three conditions are very simple. The FAQs below further explain how to qualify and request your refund, if required.
What should I do if I failed my exam but I want to continue to use the study tools for my re-write?
By requesting a refund you are essentially returning the product. If you would like to use the study tools for your re-write, do not request a refund as you will lose your access. Instead, you can continue to use the tools during your subscription time period and the guarantee will apply to your next attempt in the highly unlikely event that you are unsuccessful again.
Are there any exceptions to the refund criteria mentioned above?
SeeWhy Learning is the only company in the industry that stands behind its products with a money back guarantee. Therefore, there are no exceptions to the money back guarantee criteria. You must meet all three criteria to qualify for a refund.
Can I obtain a refund if changed my mind and will no longer be attempting the exam?
The money back guarantee only applies if you actually write and fail your exam. You will not receive a refund if you simply want to cancel.
Does the money back guarantee apply if I purchased study tools from SeeWhy Learning through a special corporate pricing program?
If you purchased your study tools from SeeWhy Learning through a special corporate pricing program, and are not sure if you qualify for the money back program, please contact us to clarify.
If a subscription extension is requested and granted, does the money back guarantee still apply?
If a subscription extension is requested and granted, usually due to personal reasons, the money back guarantee no longer applies to the original subscription if it has expired, nor does it apply to the fee paid for the extension.
Does the money back guarantee apply to the printed study guide either as an upgrade or when included in the online study tools purchase?
The money back guarantee does not apply to the printed version of the study guide, either in a Success Package Plus or when included in a corporate purchase plan.
If I request a refund, but continue to use the tools while I am awaiting my refund, will this void my right to a refund?
When you request a refund you are essentially returning the product; doing so means that you must stop using the tools. Accessing the tools after you have submitted a refund request voids the guarantee. Therefore, you must discontinue use even if you are still able to login. All learning center activities are logged with date, time, study tool accessed, and duration.
In what form must the failure notice be submitted to SeeWhy Learning to qualify for a guarantee?
When submitting your refund request, your failure notice must be one of the following:
a) a PDF file of your exam transcript issued by the exam provider (CSI® students see note below)
b) CSI® Exam students: The exam report we require is the "Student Performance Record". You must send this to firstname.lastname@example.org directly from your CSI® student page.
The request form on this page is also required.
How long will it take to receive my refund?
Depending on your original payment method, and how long after your order date you are requesting the refund, the time will vary. Please contact us if you have any questions about your requested refund.
IMPORTANT: You do not have to request a refund because you failed your exam. We are here to make sure you pass! While we will reach out to you to discuss your options and verify your money back request, you can contact us directly and talk to our experienced support staff, or one of our professional and qualified trainers, for best advice on your next exam attempt. We want to be part of your success!
READ ME FIRST: Please note that the purchase of SeeWhy Financial Learning’s exam preparation materials does not constitute enrollment in the actual licensing course(s). Instead, our materials are designed to assist you in understanding the content of such courses. If you have not already done so, you must register with the applicable course provider in order to obtain their course materials and write the actual exam.