Frequently Asked SUPPORT Questions
Your SeeWhy Learning Support Team is available to answer your questions about our various exam preparation study tools online offerings, assist you in placing your orders if you encounter difficulties or do not understand the process, help you resolve a challenge that you might have viewing the online study tools, replace a missing payment receipt or login information after placing your order, and much more.
Before contacting our Support Team, you should look through the extensive Question and Answer list below for questions commonly asked of our Support Team. You may find a quick answer to your question, as we have covered, in detail, about 80% of what we are contacted for support on for both sales questions and technical support.
Commonly Asked Support Questions
Do you offer course exam preparation study tools not listed on your website?
All our available exam preparation study tools are listed on our main website page located at www.SeeWhyLearning.com. We do not have any exam preparation study tools that are not listed. For example, we do not have study tools for: IMT®, FPE1/2®, or FP1/2® course studies that are not from CSI®. If you do not see it listed then we do not have study tools for it.
Do you provide 1-on-1 tutoring?
Your SeeWhy Learning study tools subscription is online and designed for self-study. The SeeWhy Learning Study Tools are designed to simplify, in an easier to understand format, your course/exam provider's textbook (course material). We provide 1-on-1 telephone tutoring for the Mutual Funds and CSC® exam preparation, which can be purchased from within your SeeWhy Learning student account. We only support our own study material and not your course provider or other sources of information on the course you are studying (example: another training company or government document). Use our Support page to submit your detailed request.
Do you provide classroom instruction?
All the SeeWhy study tools (study materials) are online, with the exception of the optional purchase of a printed version of the Study Guide. The SeeWhy Learning Study Guide is a concise summary, in an easier to understand format, of the course provider’s textbook. We do not provide classroom instruction. You can request, by using our support request form, for one of our trainers to clarify or further explain a question or answer. Use our Support page to submit your detailed request. This request MUST include the exam preparation name (example: IFC), question ID number (example: 2-105); and whether it is a Flash Card, Quiz, or Practice exam question. We only support our own study material and not your course provider or other sources of information on the course you are studying (example: another training company or government document). Use our Support page to submit your detailed request.
Viewing Content from SeeWhy Learning Online
All on-line course material can be viewed on any device. While Smartphones/iPhones can be used, they are not recommended. Your best learning experience would be using a desktop, laptop, or larger screen tablet.
I have not received my login email.
Your student centre login email is generated automatically when you place your order. The login email may take 15-20 minutes depending on server load at the time of your order. If you have received your payment confirmation email, but not the login email, then please check your Spam or Junk Mail folder in your email account as our login emails sometimes end up there – we don’t know why. If using Hotmail then it is probably in the Junk Mail. Still can’t find it? Use the form on this page and request a copy of your login information. SPECIAL NOTE: If you are a returning student and had a previous login (username and password) then you will NOT receive a new login email as you already have your username and password.
Can I print the online study guide, flash cards and practice exams?
No – simple answer. The technology and security we use to present these interactive learning modules to you are locked so that they cannot be printed or copied.
Do you provide technical support for using my device with SeeWhy Learning?
Support is provided in regards to our learning system, but we do not provide technical support for your device (desktop, laptop, tablet, or mobile device). We recommend using a desktop, laptop, or large screen tablet (Windows, Mac/Apple, Android) and while we do suggest using the Google Chrome browser for best experience, any browser can be used (Chrome, Explorer, Edge, FireFox, Opera, Safari, etc.)
Are you a Canadian company in Canada?
Yes, completely! We are Canadian owned and based in Huntsville, Ontario. We are not a US or foreign company selling exam preparation study tools for Canadian regulatory exams. All our highly professional full-time trainers, study material writers, and support, are located here in Canada. SeeWhy Financial Learning Inc is an independent full-time business, not related to, or a division of, any other company. Our only business is providing exam preparation study tools for the Canadian financial services and Ontario real estate.
I see “Coupon Code” in the order page. How do I get a coupon code for a discount?
Coupon Codes are used for corporate programs and announced promotions. If the company you are with has a program registered with SeeWhy Learning, you should have been given details of that program by your company or financial institution. Contact us or your company if you do not know. Discounts or coupon codes CANNOT be refunded if not applied during the order process.
If we have a promotion, for a specific exam preparation, it will be announced and detailed on our main website page or the website page for that product. Please do not request a coupon code discount if not part of a registered corporate program or if you do not see an announced promotion. Contact us if you are not sure if your company is listed for a volume discount. Our support staff are not authorized to issue discounts on request.
Are you for real? What’s the catch?
While that may sound like a funny question to ask, we are asked this quite often. Many do not believe that we actually offer a money back guarantee for our study tools if they do not pass their regulatory exam – and with such basic conditions. While we do refund payments, it is a rare occurrence because the vast majority of our students pass their exams. We have a knack for making licensing courses easy to understand. Like any business, we do not want to return money paid for our study tools and you, as a student, do not want to have to request it – you want to pass your exam, and so do we. For that reason we make sure that you do! We provide you with the best study tools in the industry, you study using them – you pass, and together we win! Can’t get any simpler than that.
Can I just use your study tools and not purchase the Course provider’s study material?
No. Please note that the purchase of SeeWhy Financial Learning’s exam preparation materials does not constitute enrolment in the actual licensing course(s). Instead, our materials are designed to assist you in understanding the content of such courses and speed up your learning. If you have not already done so, you must register with the applicable course provider in order to obtain their course materials and write the actual exam
Can I use just your study material and put aside the textbook from the course provider?
To answer this question we must first ask you, “How successful do you want to be?”. By ‘successful’, we mean both in the highest exam score possible and the success in either advancement within your present job or in seeking employment in your chosen career path. Success means being “the best you can be”. We recommend that you take the time, if at all possible, to study properly and invest in your future. Employers want winners and those that drive to succeed. SeeWhy Learning study tools will make sure that you pass your exam. Taking the time to also review and focus on key elements in the course provider’s textbook will help you achieve an even higher score on your licensing exam(s). Invest in your future!
“Success is the maximum utilization of the ability that you have.” Zig Ziglar
“Always do your best. What you plant now, you will harvest later.” Og Mandino
Do you provide the licensing exams?
Please note that the purchase of SeeWhy Financial Learning's exam preparation materials does not constitute enrolment in the actual licensing course(s). Instead, our materials are designed to assist you in understanding the content of such courses. If you have not already done so, you must register with the applicable course and exam provider in order to obtain their course materials and write the actual exam.
Can I share a subscription with a colleague?
Your SeeWhy Learning study centre was created for a single user and is not transferable to, or to be shared by, another user, whether it is used for the full subscription time period or part thereof. Your subscription is effectively designed for your sole use and not to be shared. Sharing access will result in termination of your subscription. Please read the full User Agreement.