Support and Information

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Frequently Asked Questions

Your SeeWhy Learning Support Team is available to answer your questions about our various course study tool online offerings, assist you in placing your orders if you encounter difficulties or do not understand the process, help you resolve a challenge that you might have viewing the online study tools, replace a missing payment receipt or login information after placing your order, and much more.

Before contacting our Support Team, you should look through the extensive Question and Answer list below for questions commonly asked of our Support Team. You may find a quick answer to your question, as we have covered, in detail, about 80% of what we are contacted for support on for both sales questions and technical support.

Commonly Asked Support Questions

Viewing Content from SeeWhy Learning Online

All on-line course material can be viewed on any device.

I have not received my login email.

Your student centre login email is generated automatically when you place your order. The login email may take 15-20 minutes depending on server load at the time of your order. If you have received your payment confirmation email, but not the login email, then please check your Spam or Junk Mail folder in your email account as our login emails sometimes end up there – we don’t know why. If using Hotmail then it is probably in the Junk Mail. Still can’t find it? Use the form to the right of this page and request a copy of your login information.

Can I print the online study guide, flash cards and practice exams ?

No – simple answer. The technology and security we use to present these interactive learning modules to you are locked so that they cannot be printed.

What about using iPad®, iPod®, or iPhone® ? Can I use your study tools ?

All on-line course material can be viewed on any device (Smartphones/iPhones not recommended)

Are you a Canadian company in Canada ?

Yes, completely! We are Canadian owned and based in Cambridge, Ontario. We are not a foreign company selling Canadian courses. All our highly professional trainers, course writers, and support, are located here in Canada. SeeWhy Financial Learning Inc is an independent full-time business, not related to, or a division of, any other company. Our only business is providing exam preparation study tools for the Canadian financial services and Ontario real estate.

I see “Coupon Code” in the order page. How do I get a coupon code for a discount ?

Coupon Codes are used for corporate programs and announced promotions. If the company you are with has a program registered with SeeWhy Learning, you should have been given details of that program by your company. Contact us or your company if you do not know.

If we have a promotion, for a specific course study, it will be announced and detailed on our main website page or the website page for that product. Please do not request a coupon code discount if not part of a registered corporate program or if you do not see an announced promotion. Our support staff are not authorized to issue discounts on request.

Are you for real ? What’s the catch ?

While that may sound like a funny question to ask, we are asked this quite often. Many do not believe that we actually offer a money back guarantee if they do not pass their regulatory exam – and with such basic conditions. While we do refund payments, it is a rare occurrence because the vast majority of our students pass their exams. We have a knack for making licensing courses easy to understand. Like any business, we do not want to return money paid for our study tools and you, as a student, don’t want to have to request it – you want to pass your exam, and so do we. For that reason we make sure that you do! We provide you with the best study tools in the industry, you study using them – you pass, and together we win! Can’t get any simpler than that.

Do you provide classroom instruction ?

All the SeeWhy study tools (study materials) are online, with the exception of the optional purchase of a printed version of the Study Guide. The SeeWhy Learning Study Guide is a concise summary, in an easier to understand format, of the course provider’s textbook. So, no, we do not provide classroom instruction. You can request for one of our trainers to clarify or further explain a question or answer. Use our Support page to submit your detailed request

Can I just use your study tools and not purchase the Course provider’s study material ?

No. Please note that the purchase of SeeWhy Financial Learning’s exam preparation materials does not constitute enrolment in the actual licensing course(s). Instead, our materials are designed to assist you in understanding the content of such courses. If you have not already done so, you must register with the applicable course provider in order to obtain their course materials and write the actual exam

Can I use just your study material and put aside the textbook from the course provider ?

To answer this question we must first ask you, “How successful do you want to be?”. By ‘successful’, we mean both in the highest exam score possible and the success in either advancement within your present job or in seeking employment in your chosen career path. Success means being “the best you can be”. We recommend that you take the time, if at all possible, to study properly and invest in your future. Employers want winners and those that drive to succeed. SeeWhy Learning study tools will make sure that you pass your exam. Taking the time to also review and focus on key elements in the course provider’s textbook will help you achieve an even higher score on your licensing exam(s). Invest in your future!
“Success is the maximum utilization of the ability that you have.” Zig Ziglar
“Always do your best. What you plant now, you will harvest later.” Og Mandino

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Financial Services Exam Preparation Study Tools

Read Me First! Please note that the purchase of SeeWhy Financial Learning’s exam preparation materials does not constitute enrolment in the actual licensing course(s). Instead, our materials are designed to assist you in understanding the content of such courses. If you have not already done so, you must register with the applicable course provider in order to obtain their course materials and write the actual exam.