Frequently Asked Questions

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SeeWhy Support Request and Answers to most common questions

GENERAL QUESTIONS and ANSWERS
How do your products compare to study notes and exam preparation questions that other training companies provide?
If I purchase one of your study programs, is it the same as enrolling in the actual course on the course provider's website (i.e. at at csi.ca or ifse.ca?) Can I book and write the exam(s) through SeeWhy Learning? 
How quickly will I receive my materials when I purchase your study tools? 
How can you guarantee that I will pass?
What happens if I fail my exam and request a refund? 
If I have questions as I am studying your materials, what other options are available to me? 
Are your study notes and exam preparation questions kept up to date with changes to the actual course?
Do you offer classroom sessions? 

LLQP QUESTIONS and ANSWERS 
Once I have passed an approved LLQP course, how do I enroll in the actual provincial licensing exam?
General Questions
 
How do your products compare to study notes and exam preparation questions that other training companies provide?
We are so confident in the quality of our study tools that we offer free demos and samples on our website, so feel free to "try before you buy". These free sample online practice questions and study guide excerpts (where applicable) will give you a feel for how we teach.

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If I purchase one of your study programs, is it the same as enrolling in the actual course on the course provider’s website (i.e. at www.csi.ca or www.ifse.ca)? Can I book and write the exam(s) through SeeWhy Learning?

Our study materials are learning aids that will significantly speed up your learning and drastically increase your chances of success on the exam(s). To write the exam, you must first enroll in the actual course and book your exam(s) on the course provider's website. You will find course pricing and available exam dates and locations there. Note that the providers generally need 15 business days notice to book your exam.

However, if you are simply interested in learning about the industry for your own personal knowledge, or you want to get a feel for the course before paying for enrolment in the actual course, then you should consider the purchase of our Textbook Summary study guide.

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How quickly will I receive my materials when I purchase your study tools? 
Your online exam preparation questions and flash cards will be made available to you immediately after a successful order.  Our printed version of the study notes are shipped the very next business day and are normally received within 3-4 business days.  

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How can you guarantee that I will pass?
Our student’s come to us because they want to pass their exam, and if they don’t, we feel that we haven’t done our job as a training company and we shouldn’t be paid.  In the unlikely event that you are unsuccessful on your exam, we will refund your money.  It’s that simple.  Our guarantee works much like the warranty on your car.  When you buy a brand new car, the dealer can’t “guarantee” that it will not break down, but while it is covered under warranty, if it does break down you will not have to pay to get it fixed.  Here at SeeWhy Financial Learning, we cannot guarantee that you will pass; what we guarantee is that “If you don’t pass, You don’t pay!  Period”.  Why would we offer the guarantee if weren’t almost positive that you will pass? 

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What happens if I fail my exam and request a refund? 

While we certainly believe that you will pass your exam, in the event that you are unsuccessful we stand by our guarantee.  Simply send us a copy of your transcript within 5 business days of receiving your mark and return your study guide - if applicable.  We will provide a full refund of your money (less shipping costs of $10), and your End User License Agreement will be terminated.

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If I have questions as I am studying your materials, what other options are available to me? 
Our “If you don’t pass, You don’t pay” motto means our success is aligned with yours.  If you don’t pass, we don’t get paid.  For this reason, we encourage students to email us with any questions they encounter throughout their studies, and we will respond within 24 hours (but generally within a few minutes).  This service is provided to our clients free of charge.  We also offer one-on-one telephone tutoring with our study coaches at a very reasonable cost. 

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Are your study notes and exam preparation questions kept up to date with changes to the actual course?

Absolutely!  Remember, we have a vested interest in keeping our materials up-to-date.  After all, our success is aligned with yours because if you don’t pass, we don’t get paid! 

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Do you offer classroom sessions
Yes, we offer classroom sessions for corporate clients or groups of 10 students or more within the GTA.  We understand that many students learn better in a classroom environment.  For this reason, our study notes read very much like we teach.  They are informal, use everyday language, memory aids and analogies, and give you insight as to what is most important for the exam.  All of this makes the learning quicker and easier.

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LLQP QUESTIONS 

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Once I have passed an approved LLQP course, how do I enrol in the actual provincial licensing exam?

Durham College Business & Industry Development Services was awarded the contract by the Financial Services Commission of Ontario to act as National Administrator for Canada and Local Examiner for Ontario of the Life License Qualification Program Provincial Examinations. These examinations are as follows: Full Life, Restricted A, Residual B and Accident and Sickness. The contract is the property and responsibility of the Financial Services Commission of Ontario.

Durham College has been selected as the Provincial examination administrator for the LLQP. The LLQP provincial examination is only available for applicants who have successfully completed the certification course and successful completion of the certification exam. All inquiries regarding locations, times and examination details should be directed to the Durham College.

To register to write the LLQP provincial licensing exam, it is necessary to contact Durham College to reserve a time and place. Do so by filling out the registration request form and submit online if paying by credit card only. You may fax your registration request to Durham College (1) 905-721-3345, or call 800-816-3615 to register by phone. This registration is required seven (7) business days prior to the LLQP provincial exam date.

For students in Ontario, New Brunswick, Prince Edward Island, Yukon, Northwest Territories and Nunavut visit the Durham College website to find out about LLQP exam sittings: www.durhamc.on.ca/llqp 

For students in all other provinces and territories, contact your provincial or territorial Insurance Council as follows

British Columbia: http://www.insurancecouncilofbc.com/publicweb/cex_llqpexams.html

Alberta: http://www.abcouncil.ab.ca/

Saskatchewan: http://www.insurancecouncils.sk.ca/Exams.htm

Manitoba: http://www.icm.mb.ca/licinfo/life/lifeproc.html

Nova Scotia: http://www.gov.ns.ca/snsmr/paal/finance/paal043.asp

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Please note that the purchase of SeeWhy Financial Learning's exam preparation materials does not constitute enrolment in the actual licensing course(s). Instead, our materials are designed to assist you in understanding the content of such courses. If you have not already done so, you must register with the applicable course provider in order to obtain their course materials and write the actual exam. For the actual course provider’s website click here.

The trade-marks CSI, CSC, CPH, IFC, WME, PFSA, FP1 FP2, AFP, PFP, Canadian Securities Course, Conduct and Practices Handbook Course, Investment Fund in Canada, Wealth Management Essentials, Personal Financial Services Advice Reading, Financial Planning 1, Financial Planning 2, Applied Financial Planning, and Personal Financial Planner are owned by CSI Global Education Inc. CSI Global Education Inc does not sponsor, license or necessarily recommend these notes and study material for any of its courses. SeeWhy Financial Learning is an independent supplier of educational services. Exam preparation materials are not sponsored by any other industry organization.

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